Getting More Help¶
If these pages haven't answered your question, email us:
We read every message. Private Authenticator is a free app from a small team, so please allow a few days for a reply.
What to tell us¶
The more of this you include, the faster we can help:
- Your iPhone model and iOS version (Settings → General → About).
- The app version, from the About section of the Info page.
- What you did, step by step, and what you expected to happen.
- What happened instead: the exact wording of any message, or a screenshot of it.
- If it involves an Apple Watch, its model and watchOS version too.
What never to send¶
Please never include, in an email or a screenshot:
- a code,
- a setup key, a QR code from a website, or an export QR code,
- a backup's recovery key or its images,
- a password.
We will never ask for any of these. They are the keys to your accounts, and nobody at Pebble IT needs them to help you.
Suggestions¶
Ideas for the app are welcome at the same address. Tell us what you were trying to do and what would have made it easier.
Continue to the Reference book: Every Screen at a Glance.